Terms of Use

Last updated: 19 October 2026

These Terms of Service govern your access to and use of https://www.xindum-safety.com/ and any purchase made through this website.

In these terms, "XINDUM", "we", "us" and "our" refer to [insert the registered legal entity operating this store], trading as XINDUM.

By using our website, you agree to these terms to the extent that they lawfully apply to you. If you do not agree, please do not use the website.

Nothing in these terms removes or restricts any rights that cannot lawfully be excluded or restricted.

1. Eligibility and Website Use

You must be legally capable of entering into a binding contract to place an order.

You agree to use the website lawfully and not to interfere with its operation, security or availability.

You must not use the website to commit fraud, distribute malicious software, attempt unauthorised access or engage in any unlawful activity.

2. Product Information

We make reasonable efforts to describe our products accurately, including their features, specifications, intended use and compatibility.

Product images are provided for illustrative purposes. Minor differences in colour or appearance may occur because of display settings, manufacturing variations or packaging updates.

You should read the product description, technical specifications and instructions for the specific model before purchasing or installing it.

If you identify a material error in a product description, please contact us. We will address confirmed errors as appropriate.

Nothing in this section permits us to provide misleading information or to avoid our legal obligations concerning the description, quality or fitness of goods.

3. Prices, Currency and Taxes

Product prices and applicable currency are displayed on the website.

The total price, applicable taxes and delivery charges will be displayed at checkout before you complete your order, subject to the information and calculations applicable to your delivery destination.

Prices, promotions and availability may change without notice. A change will not retrospectively alter an order that we have already accepted, except where applicable law or an agreed correction of a genuine pricing error permits otherwise.

If a material pricing error affects an order, we will contact you before taking any action that requires your agreement. If an order is cancelled, any payment received for that cancelled order will be refunded as required by law.

4. Orders and Contract Formation

When you place an order, you are making an offer to purchase the products selected.

After you submit your order, you may receive an automated acknowledgement confirming receipt. This acknowledgement does not necessarily mean that your order has been accepted.

Order acceptance and contract formation occur in accordance with the checkout process and confirmation communicated by us.

We may need to decline or cancel an order where there is a legitimate reason, such as an item being unavailable, a material pricing error, suspected fraud or an inability to fulfil delivery. Where payment has already been taken for an order that is cancelled, we will issue the applicable refund.

We will not rely on this clause to avoid an obligation that has already become binding under applicable law.

5. Payment

Payment must be made using an available payment method displayed at checkout.

You authorise the applicable payment provider to process the payment for your order.

Orders may be held while payment authorisation or fraud-prevention checks are completed.

We do not guarantee that every payment method will be available at all times.

6. Shipping and Delivery

Delivery options, charges and estimated delivery times are described in our Shipping & Delivery Policy and displayed at checkout where applicable.

Delivery dates are estimates unless we expressly confirm a guaranteed date.

We will fulfil delivery obligations in accordance with the agreement and applicable law. If delivery is delayed, lost or unsuccessful, please contact our support team.

Risk and responsibility for goods will be determined in accordance with applicable law. Nothing in these terms transfers risk to you earlier than the law permits.

7. Cancellations, Returns and Refunds

Order cancellations, returns and refunds are governed by our Returns & Refunds Policy, subject to applicable law.

Consumers purchasing online may have statutory cancellation rights. Faulty, misdescribed or non-conforming goods may also give rise to statutory remedies.

A product's discounted price, promotional status or warranty period does not by itself remove these rights.

Please review the Returns & Refunds Policy before making a purchase.

8. Product Warranty and Safety

Any voluntary product warranty offered by XINDUM is described in our Warranty Policy or the warranty documentation supplied with the relevant product.

A voluntary warranty operates in addition to statutory consumer rights.

Please follow the instructions supplied with your smoke alarm, carbon monoxide alarm or other safety product, including instructions relating to installation, testing, maintenance, battery replacement and end-of-life replacement.

No safety alarm can eliminate every risk. The correct product, installation location, maintenance and use of the device are important to its operation.

Nothing in these terms excludes liability or consumer rights where such exclusion or limitation is prohibited by law.

9. Promotions and Discount Codes

Promotions and discount codes may be subject to specific conditions, including eligibility, expiry dates, product exclusions or minimum purchase values.

The applicable conditions will be displayed with the promotion or communicated at checkout.

Unless stated otherwise, a discount code cannot be exchanged for cash. We may refuse a code that is invalid, expired, incorrectly issued or used contrary to its stated conditions, subject to applicable law.

Promotional terms will not override statutory consumer rights.

10. Intellectual Property

Unless otherwise stated, the website's content, branding, text, product photography, graphics, logos and other materials are owned by or licensed to the relevant rights holder.

You may access and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, commercially exploit or republish website content without the relevant rights holder's prior permission, except where permitted by law.

11. User Submissions and Reviews

If you submit a review, comment, photograph or other content to us, you confirm that you have the right to submit it and that it does not unlawfully infringe another person's rights.

You must not submit content that is fraudulent, unlawful, misleading, abusive, defamatory or harmful.

Where you submit content for publication, you grant us [confirm the intended licence scope, duration and territory before publication] a non-exclusive licence to use, reproduce and display that content for purposes connected with operating and promoting our store, subject to applicable law and any agreed limitations.

We may moderate or remove content where we have a legitimate reason, but we do not promise to publish every submission.

12. Third-Party Services and Links

The website may use third-party services, payment providers, delivery providers or external links.

Third-party services may be governed by separate terms and privacy policies. We are not responsible for independent third-party content or services to the extent permitted by law.

This does not affect any responsibility we have for services or obligations that we provide or undertake ourselves.

13. Website Availability and Security

We aim to keep the website available and functioning, but we cannot guarantee uninterrupted access.

We may update, suspend or modify parts of the website for maintenance, security, technical or business reasons.

We do not guarantee that the website will always be free from errors or that every technical issue can be prevented. Nothing in this section limits liability where the law does not permit such a limitation.

14. Limitation of Liability

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

If you are a consumer, we remain responsible for our obligations under applicable consumer law, including obligations relating to the quality, description and fitness of goods.

Subject to the preceding paragraphs and applicable law, we will not be responsible for losses that are not reasonably foreseeable in the circumstances or that arise outside the scope of our legal obligations.

No clause in these terms is intended to remove rights or remedies that applicable law gives you.

15. Privacy

Our handling of personal information is explained in our Privacy Policy.

By using the website, you acknowledge that you have been given the opportunity to read that policy. Where consent is legally required for a particular activity, we will seek it separately as appropriate.

16. Changes to These Terms

We may update these terms to reflect changes to our services, business practices or legal requirements.

The version applicable to an order will be determined by the terms communicated at the time of purchase and applicable law.

The date at the top of this page shows when the policy was most recently updated.

17. Governing Law and Disputes

These terms are subject to [insert the governing law after legal review].

If you are a consumer, you may also benefit from mandatory consumer protection laws in the country where you live. Nothing in this clause deprives you of protections that cannot lawfully be excluded.

If you have a complaint, please contact us first so that we can try to resolve the matter.

18. Contact Information

Legal business name: SHENZHEN XINDIAN TECHNOLOGYCO.,LTD
Trading name: XINDUM
Business address: Room 807, Building 11, Qianjin Commune, No. 48 Lougang Avenue, Lougang Community, Songgang Subdistrict, Bao'an District, Shenzhen
Email: support@xindum-safety.com
Website: https://www.xindum-safety.com/

These terms should be read together with our Shipping & Delivery Policy, Returns & Refunds Policy, Warranty Policy and Privacy Policy.