Shipping & Delivery

Thanks for shopping at Xindum. we are the operator of https://www.xindum-safety.com. By placing an order through the website, it means you agree to the terms outlined below. These terms are designed to ensure that both parties are fully informed, reach a mutual consensus,and jointly recognize the expectations and protections set forth in the services we provide.

Order Processing

Shipment processing time

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, such as major sales or holidays, please be aware that shipments may be slightly delayed. We appreciate your patience and will notify you via email if there is a significant delay in the shipment of your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout. We offer the following shipping options:

Shipping Cost:

This is our default shipping method for most destinations. The typical delivery time-frame is 10-12 business days. for a fee of €6, this only offers orders belowe €49. That means over €49 we do not charge from yours.

Shipping Area:

Currently we ship all EU and UK ordinary address. Please note that these are estimates, and final delivery time will be confirmed on the date of your delivery based on your address. Delivery delays due to carrier issues or customs processing are outside of our control.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 48 hours. You can also track your order status at any time by visiting our Order Tracking page.

Shipment to P.O. Boxes or APO/FPO Addresses

Please note that we are currently unable to ship to P.O. boxes and APO/FPO/DPO addresses.

Customs, Duties, and Taxes

Xindum is not responsible for any customs and taxes applied to your order. All fees imposed after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for more information.

Damages & Shipping Protection

While we take great care in packaging your order, Xindum's liability for packages damaged or lost during shipping is limited once they are handed over to the carrier. If you received your order damaged, we recommend contacting the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

· By email: support@xindum-safety.com

· By visiting our Contact Us page on our website.

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