Shipping & Delivery Policy

Last updated: 19 October 2026

At XINDUM, we aim to make ordering your home safety products straightforward. This policy explains how orders are processed, how delivery charges are calculated, and what to do if your order is delayed or arrives with a problem.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow [1–3 business days] for order processing before dispatch. Business days exclude weekends and public holidays.

During sales events, public holidays or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

Orders placed after the daily processing cut-off may be processed on the next business day.

2. Delivery Destinations

XINDUM currently accepts orders for delivery to [confirm the countries and regions served by the store].

Available delivery destinations and methods will be displayed at checkout after you enter your delivery address.

If your destination is not available at checkout, please contact us before placing your order.

3. Delivery Charges

Delivery charges are calculated according to the destination, delivery method, order value and any applicable promotion.

The delivery charge applicable to your order will be shown at checkout before you complete payment.

Free delivery: Free delivery is available only where explicitly stated on our website, in a promotion or at checkout. Any minimum order value, eligible destination or other condition will be displayed with the relevant offer.

Unless expressly stated otherwise, free delivery does not mean that every international destination is eligible.

4. Estimated Delivery Times

Estimated delivery times will be shown at checkout or in the relevant delivery information provided for your order.

Delivery estimates begin after dispatch unless otherwise stated. They are estimates rather than guaranteed delivery dates.

Delivery may be affected by carrier operations, customs procedures, severe weather, public holidays or other circumstances outside our reasonable control.

Where a delivery delay becomes apparent, please contact us at support@xindum-safety.com with your order number.

5. Dispatch Confirmation and Tracking

Where tracking is available, we will send dispatch confirmation and tracking information to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after dispatch.

If you have not received tracking information within [confirm timeframe] after dispatch, contact our support team.

6. Incorrect Delivery Details

Please check your delivery address carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@xindum-safety.com. We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned or delivery fails because the address supplied was incomplete or incorrect, we will review the circumstances with you and explain the available options. This section does not limit any rights you may have under applicable law.

7. Delayed, Lost or Delivered-but-Not-Received Orders

If your order has not arrived by the estimated delivery date, please contact us with your order number and tracking details, if available.

We will review the shipment and, where appropriate, contact the carrier to investigate.

If tracking shows that an order has been delivered but you have not received it, please check any safe place, delivery instructions or collection point indicated by the carrier. You may also wish to check with household members or neighbours.

If the parcel is still missing, contact us so we can investigate and determine the appropriate resolution.

Your statutory rights are not affected by this process.

8. Damaged Parcels or Incorrect Items

If your order arrives damaged, incomplete or with the wrong product, please contact us at support@xindum-safety.com.

Please include your order number and, where possible, clear photographs of the product, packaging and shipping label.

We will assess the issue and explain the next steps. We will not use this reporting process to remove any rights you have under applicable consumer law.

9. Customs, Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination and the shipping arrangement.

Before placing an international order, please review the charges shown at checkout and any information provided for your destination.

[Confirm whether the store collects applicable import taxes at checkout, and who is responsible for any charges not collected at checkout.]

We will display any delivery-related charges known to us before you complete your purchase.

10. Contact Us

For delivery questions, please contact:

Email: support@xindum-safety.com
Website: https://www.xindum-safety.com/

Please include your order number so that we can assist you more efficiently.

XINDUM reserves the right to update this policy when necessary. The version applicable to your order will be determined in accordance with applicable law and the terms communicated when you purchased.