Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how XINDUM ("we", "us" or "our") collects, uses, stores and shares personal information when you visit https://www.xindum-safety.com/, place an order, contact our support team or otherwise interact with our services.

1. Who Is Responsible for Your Information?

The data controller responsible for your personal information is:

Legal business name: SHENZHEN XINDIAN TECHNOLOGYCO.,LTD
Trading name: XINDUM
Privacy contact: support@xindum-safety.com

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

Information You Provide

This may include your name, billing address, delivery address, email address, telephone number, order details, information submitted through contact forms and communications with our support team.

Order and Transaction Information

When you place an order, we collect information needed to process and manage the transaction, such as the products purchased, order value, payment status, delivery details, returns and warranty requests.

Payment card details are generally processed by the payment provider selected at checkout. We do not intentionally store full payment card numbers or security codes on our own systems unless explicitly stated and appropriately protected.

Device and Usage Information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, approximate location derived from your IP address, pages viewed, referring website and interactions with our store.

The information collected depends on the technologies and settings used on this website.

Marketing Preferences

If you subscribe to marketing communications, we may record your subscription status, communication preferences and interactions with our emails or promotions where applicable.

3. How We Use Personal Information

We may use personal information for the following purposes:

To process payments and fulfil orders.
To arrange shipping, delivery and order tracking.
To provide customer support and respond to enquiries.
To manage cancellations, returns, refunds and warranty claims.
To maintain account, transaction and business records.
To detect, investigate and help prevent fraud, abuse or security incidents.
To operate, maintain and improve our website and shopping experience.
To send marketing communications where we have a valid legal basis and any required consent.
To comply with legal, tax, accounting and regulatory obligations.
To establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes that are incompatible with the purposes described here unless we have a lawful basis to do so.

4. Legal Bases for Processing

Where data protection law requires us to identify a legal basis, we may rely on one or more of the following, depending on the activity:

Contract: to process and fulfil your order or take steps requested before entering into a contract.
Legal obligation: to meet applicable legal, tax, accounting or regulatory requirements.
Legitimate interests: to operate our store, maintain security, prevent fraud, provide customer support and improve our services, where those interests are not overridden by your rights.
Consent: where required, for example for certain marketing communications or non-essential cookies and similar technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage and, where enabled and permitted, measure advertising performance or personalise marketing.

Some cookies are necessary for the website or checkout to function. Other cookies or tracking technologies may require your consent depending on the applicable law and the way they are used.

You can manage available cookie preferences through the cookie settings displayed on our website, where provided. You may also manage cookies through your browser, although disabling certain cookies may affect website functionality.

Before publication: update this section to reflect the actual cookie banner, Shopify settings, analytics tools, advertising pixels and third-party applications installed on this store.

6. When We Share Personal Information

We may share relevant information with service providers when needed to operate our business, including:

Shopify and the service providers supporting our online store.
Payment processors and payment service providers.
Shipping carriers, fulfilment providers and logistics partners.
Customer support, email and communication service providers.
Website analytics, security and fraud-prevention providers.
Marketing providers, where enabled and legally permitted.
Professional advisers, auditors, insurers or legal representatives where necessary.
Government, regulatory or law enforcement authorities where disclosure is required or legally permitted.

We require service providers to handle information appropriately and only for authorised purposes, subject to the applicable arrangements and law.

We do not sell personal information in exchange for money. [Confirm whether the business shares personal information for cross-context behavioural advertising or targeted advertising under applicable US privacy laws.]

7. International Transfers

Some of our service providers may process personal information outside the country where you live, including outside the United Kingdom.

Where a transfer is subject to data protection requirements, we will use an appropriate transfer mechanism or safeguard as required by applicable law.

Details of the relevant safeguards may be requested by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty administration, accounting, legal compliance, security and dispute resolution.

The retention period depends on the type of information, why it was collected, applicable legal requirements and whether a dispute or claim remains outstanding.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

Before publication: set actual retention periods or criteria for order records, support correspondence, marketing data, analytics and account information.

9. Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain information.
Request restriction of certain processing.
Object to certain processing, including processing based on legitimate interests.
Request a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Opt out of direct marketing communications.
Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise a right, contact support@xindum-safety.com. We may need to verify your identity before responding.

If you are in the United Kingdom, you may also contact the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

10. Marketing Communications

If you subscribe to our marketing emails, we may send product updates, offers and news in accordance with your preferences and applicable law.

You can unsubscribe by using the link in a marketing email or by contacting us.

Unsubscribing from marketing does not stop essential service communications relating to an order, delivery, return, warranty or account security.

11. Children's Privacy

Our online store is intended for adults purchasing household products. We do not knowingly collect personal information directly from children in circumstances where parental consent or other safeguards are legally required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess and address the issue.

12. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse or alteration.

No online transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take appropriate steps to manage risks in accordance with applicable requirements.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

We encourage you to review the privacy information provided by those third parties before submitting personal information to them.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal requirements.

When we make changes, we will update the "Last updated" date above. Where required by law, we will provide additional notice or seek consent.

15. Contact Us

For privacy questions or requests, contact:

XINDUM
Email: support@xindum-safety.com
Legal business name: SHENZHEN XINDIAN TECHNOLOGYCO.,LTD

Please describe your request clearly so that we can direct it to the appropriate person.